Unified Communications: Anything But One-Size-Fits-All

Written by Tiffiny Hladczuk. Posted in ITS Blog

unified communicationsMany businesses consider network security to be the most important of all the various IT managed services. And with 57% of small businesses experiencing internal cyber breaches over the last few years, 59% of employees stealing or exposing company data when quitting or being fired, and 75 to 80% of all cyber attacks coming from within a company, it’s no surprise why.

An oft-overlooked managed service from which every company can benefit, no matter how big or small? Unified communications technologies and services. This service fully integrates your business’ communications technologies, from instant messaging to video conferencing to regular phone calls.

So if you’re interested in these services for your company, the most important thing you need to know about unified communications is that these advanced computer services are anything but one-size-fits-all solutions. Each business will require unique things from its communications setup; as a result, it’s essential that you know how to choose the best solution for your enterprise’s needs.

While selecting your business’ unified communications solution, be sure to ask these four questions:

Which types of communication will be used most?
Think of unified communications as a buffet dinner, where you can pick and choose what you want to eat and get more of what you want the most. When creating your company’s communications solution, keep in mind that you might or might not need more video conferencing components; be sure to adjust your budget accordingly.

Do I need cloud or on-site services?
A great deal of IT managed services today are based in the cloud, for a number of reasons. These cloud-based unified-communications-as-a-service take most of the control out of your hands, allowing you to leave most of the work to your IT managed services provider. Having your unified communications on-site allows you a greater degree of control, conversely.

How long will my business be using these services?
Longevity is another important element to consider. While no unified communications service is forever, you will likely want to be using these services for a few years at the least. Make sure you tailor your solution so it will be able to adapt to various changes over the years.

What kinds of support will be offered?
If you encounter a problem that requires tech support, you want to be certain that your IT managed services provider will provide round-the-clock customer support or offer training for your employees.

Do you agree with this list? Have any questions about other services that IT managed services providers offer? Let us know what’s on your mind in the comments below.

Different Types of Marketing Services: Using the Internet to Your Advantage

Written by Tiffiny Hladczuk. Posted in ITS Blog

types of marketing services

The types of marketing services for the Internet vary in content and strategy but they all share at least one thing in common: they are using the largest forum in the world. The power and reach of the Internet cannot be overstated. Social media sites alone garner unbelievable amounts of traffic and users. Twenty-three percent of Facebook users check their accounts at least five times a day. About half of American Facebook users claim that Facebook influences their purchasing decisions more than any other kind of social media site.

Even outside of the social network, online marketing pays off. Nearly 70% of content marketers claim that blogging has increased awareness of their brands. Furthermore, about four-fifths of all Internet users use search engine sites such as Google, Bing, and Yahoo! It is pretty clear that by targeting Internet users (especially on social media sites and search engines), advertisers can reach an audience never thought possible before the advent of the Internet.

Advanced computer services can help businesses in need of digital marketing. By hiring computer support who can offer help with social media marketing, businesses can dramatically increase the attention they receive. Moreover, they can steer businesses in the right direction by choosing the right kind of Internet marketing. Although it is possible to make money with pay per click advertising, recent figures show that pay per click advertising, a traditional staple of Internet marketing, is not nearly as effective as it once was. About three-quarters of search engine users ignore pay per click advertising. Other types of marketing services such as search engine optimization (SEO) are proving to be more effective in reaching more people and, perhaps more importantly, the right kind of people. That is, consumers who are looking for a specific product or service. Therein lays the ultimate advantage of Internet marketing and project management IT services such as Avaya and unified communications. The Avaya IP office alone can provide services that other IT and marketing companies are hard to beat.

Avaya, in particular, specializes in business communications and networking services. If you would like to set up a telephone service, for example, Avaya can build a telephone system that is just right for your business. It can also handle services such as email, texting, instant messaging, and video conferencing. It can also handle networking systems such as local networks and access control.

What do you think about these types of marketing services? Do you know anything about Avaya or IT support Summerville? Feel free to leave a comment or note at the bottom.

Integrated Technology Services Appoints Daniel Stepp to Computer & Network Analyst Position to provide businesses top IT services

Written by Tiffiny Hladczuk. Posted in ITS Blog

Integrated Technology Services Inc. hires IT guru Daniel Stepp in order to better serve customers with their various IT needs and continue to provide the best IT services possible

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Daniel Stepp Providing IT services to Charleston / Summerville area

On Monday, Feb. 16, Integrated Technology Services Inc. brought on its new computer and network analyst, Daniel Stepp, in a move to improve the quality of its vast array of IT managed services.

In his new position, Stepp will work to implement, manage and deliver Integrated Technology Services Inc.’s various IT services to customers, which consist of network remediation, computer repair, IT consulting, IT managed services, regulatory compliance service and much more.

According to Tiffiny Hladczuk, President, Stepp was a great candidate for the position due to his prior job experience and knowledge of computer technology.

“Daniel has many years of experience in both working with customers and working with computers,” Hladczuk says. “He worked at the Geek Squad for two years as lead technician, then worked for an insurance training institute as their network administrator. Afterwards, he joined the Army for 7.5 years, where he was part of the infantry and worked as an information assurance officer. He even created a personal management database for Fort Stewart which is still being used and implemented to this day.”

Hladczuk first took notice of Stepp’s skills in customer service and computer aptitude while he was an employee at World Wide Tech, a company that partnered with Integrated Technology Services Inc. on a project.

Stepp says his experiences with Integrated Technology Services Inc. have been highly positive so far, and that its mission aligns with his own personal goals to become as proficient as possible with technology.

“ITS seems like a great company — it’s my first time working in an environment where there is a lot more focus on the individual and their career progression,” Stepp says. “It is very refreshing to be in a good organization, and there are a lot of great people here.”

Hladczuk agrees that Stepp, who is also working toward a degree in information systems, is the right fit for the company. 
“We are very excited to have Daniel as part of the team,” she says. “We got to meet him out in the field and witness his work efforts. We were so impressed with his customer service aptitude and skill set. It is so important that our team has synergy and all are working towards the same goals. Daniel fits into the ITS family and we are blessed to have him.”

About Integrated Technology Services Inc. (ITS)

Integrated Technology Services Inc. is focused on providing exceptional customer service by offering clients the best value, and the best opportunities for growing and managing their technology options. The Integrated Technology Services team is experienced, and holds several recognized industry certifications.

 

Governor of North Carolina Calls for Department of Information Technology

Written by Tiffiny Hladczuk. Posted in ITS Blog

onsite computer servicesIn today’s society, computer usage is an integral part of our daily lives. For example, statistics show that 60 billion emails are sent every day (97% of which are spam). Likewise, an estimated 93% of all internet experiences now begin with a search engine. Because of these behaviors, many companies have wisely chosen to invest in onsite computer services, such as IT consulting or teams of computer repair technicians. For most businesses, this computer support is an invaluable service that helps keep operations running smoothly. But despite this, few likely expected information technology to be mentioned in the North Carolina governor’s State of the State Address.

And yet this is exactly what happened: on Wednesday, February 4, Governor Pat McCrory specifically called for the state of North Carolina to create a cabinet-level department of information technology. This proposition was part of McCrory’s overall plan to reorganize state agencies and handle issues that affect multiple departments, such as the need for advanced computer services.

Over the next two years, McCrory called for lawmakers to make a number of changes that called for better usage of IT services. He asked for the state legislation to focus on creating jobs, providing needed job training for both students and adults, connecting rural and urban areas through highway systems and Internet access, upgrading health and public safety sectors, and improving government efficiency. All of these goals could naturally benefit from improved onsite computer services, such as improved health resources and safer information services.

In response to the governor’s proposals, critics accused McCrory of failing to deliver promised savings and efficiencies. The Democratic House Minority Leader, Larry Hall, also said the state needs to focus more on teachers and the middle class, pointing out that many in the region were still struggling to access basic necessities, like school supplies. However, McCrory’s Department of Information Technology could be a wise investment in future safety: studies show that the federal government has suffered almost a 680% increase in cyber security breaches in the past six years.