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Integrated Technology Services Appoints Daniel Stepp to Computer & Network Analyst Position to provide businesses top IT services

Written by Tiffiny Hladczuk. Posted in ITS Blog

Integrated Technology Services Inc. hires IT guru Daniel Stepp in order to better serve customers with their various IT needs and continue to provide the best IT services possible


Daniel Stepp Providing IT services to Charleston / Summerville area

On Monday, Feb. 16, Integrated Technology Services Inc. brought on its new computer and network analyst, Daniel Stepp, in a move to improve the quality of its vast array of IT managed services.

In his new position, Stepp will work to implement, manage and deliver Integrated Technology Services Inc.’s various IT services to customers, which consist of network remediation, computer repair, IT consulting, IT managed services, regulatory compliance service and much more.

According to Tiffiny Hladczuk, President, Stepp was a great candidate for the position due to his prior job experience and knowledge of computer technology.

“Daniel has many years of experience in both working with customers and working with computers,” Hladczuk says. “He worked at the Geek Squad for two years as lead technician, then worked for an insurance training institute as their network administrator. Afterwards, he joined the Army for 7.5 years, where he was part of the infantry and worked as an information assurance officer. He even created a personal management database for Fort Stewart which is still being used and implemented to this day.”

Hladczuk first took notice of Stepp’s skills in customer service and computer aptitude while he was an employee at World Wide Tech, a company that partnered with Integrated Technology Services Inc. on a project.

Stepp says his experiences with Integrated Technology Services Inc. have been highly positive so far, and that its mission aligns with his own personal goals to become as proficient as possible with technology.

“ITS seems like a great company — it’s my first time working in an environment where there is a lot more focus on the individual and their career progression,” Stepp says. “It is very refreshing to be in a good organization, and there are a lot of great people here.”

Hladczuk agrees that Stepp, who is also working toward a degree in information systems, is the right fit for the company. 
“We are very excited to have Daniel as part of the team,” she says. “We got to meet him out in the field and witness his work efforts. We were so impressed with his customer service aptitude and skill set. It is so important that our team has synergy and all are working towards the same goals. Daniel fits into the ITS family and we are blessed to have him.”

About Integrated Technology Services Inc. (ITS)

Integrated Technology Services Inc. is focused on providing exceptional customer service by offering clients the best value, and the best opportunities for growing and managing their technology options. The Integrated Technology Services team is experienced, and holds several recognized industry certifications.


Governor of North Carolina Calls for Department of Information Technology

Written by Tiffiny Hladczuk. Posted in ITS Blog

onsite computer servicesIn today’s society, computer usage is an integral part of our daily lives. For example, statistics show that 60 billion emails are sent every day (97% of which are spam). Likewise, an estimated 93% of all internet experiences now begin with a search engine. Because of these behaviors, many companies have wisely chosen to invest in onsite computer services, such as IT consulting or teams of computer repair technicians. For most businesses, this computer support is an invaluable service that helps keep operations running smoothly. But despite this, few likely expected information technology to be mentioned in the North Carolina governor’s State of the State Address.

And yet this is exactly what happened: on Wednesday, February 4, Governor Pat McCrory specifically called for the state of North Carolina to create a cabinet-level department of information technology. This proposition was part of McCrory’s overall plan to reorganize state agencies and handle issues that affect multiple departments, such as the need for advanced computer services.

Over the next two years, McCrory called for lawmakers to make a number of changes that called for better usage of IT services. He asked for the state legislation to focus on creating jobs, providing needed job training for both students and adults, connecting rural and urban areas through highway systems and Internet access, upgrading health and public safety sectors, and improving government efficiency. All of these goals could naturally benefit from improved onsite computer services, such as improved health resources and safer information services.

In response to the governor’s proposals, critics accused McCrory of failing to deliver promised savings and efficiencies. The Democratic House Minority Leader, Larry Hall, also said the state needs to focus more on teachers and the middle class, pointing out that many in the region were still struggling to access basic necessities, like school supplies. However, McCrory’s Department of Information Technology could be a wise investment in future safety: studies show that the federal government has suffered almost a 680% increase in cyber security breaches in the past six years.

IT Managed Services: What They Are, and What They Can Do for Your Business

Written by Tiffiny Hladczuk. Posted in ITS Blog

it managed services
Ever since the early 1990s, when computers were first used on a wide scale, there have been efforts to improve network protocol, security, and management in business’ computer systems. This network management protocol may have been the first-ever example of managed services in IT!

These days, everyone in the tech world is talking about IT managed services — but do you know what they really are, or what they can do for you?

Unlike the traditional break-fix mentality in IT — which only brings in an IT maintenance professional when something isn’t working, and results in huge inefficiencies — IT managed services are a continuous monitoring of your computer systems’ health that can often prevent problems before they have a chance to happen, keeping risk and uncertainty at bay.

If you still find yourself asking “What are managed services?” more often than not, here’s a list of the four most essential managed services that can revolutionize and optimize your business through proactively protecting your computer networks:

Managed anti-virus services
Viruses, worms, and spyware can bring your computer network to its knees without the right anti-virus protection in place. A managed anti-virus service proactively guards against these threats to your computer systems by centralizing the deployment and updating of your software.

Third-party patching
Many businesses rely on third-party applications on an everyday basis. With IT managed services, these applications can be kept running in top condition, as managed services ensure that all your business’ applications are up to date.

Windows patching
Windows is the most popular software system for businesses — and with IT managed services, your business’ Windows systems and PCs can be maintained with the most up-to-date system patches, security features, and more.

24/7 advanced performance monitoring
In addition to all the above services, a typical managed services package will include around-the-clock monitoring for optimal network performance. This performance monitoring allows your network to function reliably, with no downtime due to crashes or errors.

Have even more questions about managed IT support services like unified communications and computer support? Ask us anything by leaving a comment below!

North Korea Among Suspects in Recent Sony Hack

Written by Tiffiny Hladczuk. Posted in ITS Blog

network security systems

The new James Franco and Seth Rogen film “The Interview” is set to hit theaters later this month, but not everyone was happy about it.

Because the movie centers around Franco and Rogen’s characters setting up an interview with North Korean dictator Kim Jong Un in order to carry out a CIA plot to assassinate him, the government of North Korea spoke out against the film’s release. The government in Pyongyang decried the movie as an “act of war,” and threatened to take military action if the movie was released.

That’s why many thought it was only logical that when Sony Pictures Entertainment, the studio behind “The Interview,” revealed that its network security systems were hacked on November 24, North Korea was the culprit.

According to the <i “>New York Times, the still-un-identified hackers leaked five full feature films, including Sony’s upcoming remake of “Annie,” onto illegal Internet file-sharing sites, as well as confidential internal information including executive salaries.

After learning of the attack, Sony Pictures shut down its computers and network security systems and required employees to do their work with pen and paper. The hack was especially crippling to Sony, as leaked documents revealed that 17 Sony executives earned pre-bonus salaries exceeding $1 million, The New York Times reports.

However, North Korea has denied being behind the cyber attack. According to the Washington Post, Pyongyang’s government didn’t take responsibility for the hack, but called it a “righteous deed” that was likely carried out by “supporters and sympathizers” on the country’s behalf.

The Sony hack is still under investigation by the FBI and Department of Homeland Security, Reuters reports. Despite the cyber attack, Sony is still going through with the theatrical release of “The Interview” on December 25.

What are your thoughts on the recent breach at Sony? Have any other questions for us regarding computer support, advanced computer services, laptop repair services or other IT-related issues? Share your thoughts and ask whatever questions you have in the comments below.

Integrated Technology Services Inc. Becomes Corporate Sponsor for Community Outreach Program HALOS

Written by Tiffiny Hladczuk. Posted in ITS Blog


Integrated Technology Services Inc. Becomes Corporate Sponsor for Community Outreach Program HALOS

Charleston-based information technology and computer repair company continues its work with the surrounding community by sponsoring HALOS, a program that assists abused and neglected children and their guardians


On Friday, Nov. 14, Integrated Technology Services Inc. (ITS) announced its corporate sponsorship of HALOS (Helping and Lending Outreach Support), a community outreach program that works with abused, neglected and at-risk children in Charleston County.

Tiffiny Hladczuk, President, says the choice to become a sponsor of HALOS was an obvious one, because she and husband Michael Hladczuk have already been working to help children in the community for a long time.

“Michael and I are foster parents; we volunteer as mentors at Eagle Harbor Ranch, and have served as volunteers in the child care, foster care and adoption arena together for more than 17 years,” Hladczuk says. “ITS is built on giving. We give to our customers, team members and to our community.”

Hladczuk says Integrated Technology Services Inc. will help HALOS in a number of ways as its new corporate sponsor.

“We are monthly financial contributors and will be providing free IT support and maintenance,” she says. “We will also be sponsoring 10 kids for their Christmas campaign and are looking forward to sending several kids to camp through the HALOS summer camp program and partnering with HALOS to support special needs.”

This isn’t the first time Integrated Technology Services Inc. has sponsored an organization to help the surrounding community. The company also sponsors Eagle Harbor, The A21 Campaign, World Vision, Water Missions International and Changed Lives Ministry, according to Hladczuk.

Integrated Technology Services Inc.’s sponsorship of so many programs stems from its fundamental belief that its success should help to strengthen the community.

“We believe organizations like HALOS are so important. We want our success to contribute to their success so that our community can be strengthened,” Hladczuk says.

About Integrated Technology Services Inc.

Integrated Technology Services Inc. is focused on providing exceptional IT services, providing IT networking, computer services, telephony and specializes in IT security and IT project management. The Integrated Technology Services team is experienced, and holds several recognized industry certifications. To learn more, visit