4 Questions to Ask When Hiring an IT Support Company

Written by Tiffiny Hladczuk. Posted in ITS Blog

it support companyWith search engines being the top driver of online traffic to related websites, it’s crucial for businesses to have a strong IT support company by their side to help support their online presence. IT companies can help can help with almost any computer-related issues, from computer repair to online marketing issues. Finding the best IT support company to fit your needs can be a time-consuming and frustrating task. Fortunately, this article covers a few questions to ask potential IT companies to ensure you pick one that will help your company thrive.

  1. What types of support do you offer and what are your contract options?
    IT support companies usually offer a few choices of service levels to serve different needs and budgets. For instance, there are options that allow you to pay an hourly rate but there are also options that have the IT company actively manage your systems. No matter the level of support you choose, you should be aware of the contract options, including length and any penalties that may arise if you decide to get out of the contract early.
  2. What kind of customer service support do you offer?
    Knowing and understanding things like response times can be a key factor in choosing an IT company. When something goes wrong at your company, you want to know you have IT support you can rely on to fix the issue in a timely manner. In doing this, you’ll reduce the risk of down time and losing profit.
  3. How large is your company?
    As IT companies grow, their ability to offer more solutions and better products grows with them. However, this doesn’t necessarily mean you should go with the largest IT company you can find. Bigger companies sometimes can be faceless and lack the ability to build a strong relationship with your business. You should choose a company that you feel confident will be able to meet all of your needs with the staff they have.
  4. What is and isn’t covered in the contract?
    It’s important to know what your IT services will and will not cover. With that in mind, it’s also important to find out if the company charges extra for devices like printers and scanners. Knowing what is and isn’t covered will help you figure out how much the total cost will be and if you’ll need to pay extra for additional services you require.

Having an IT support company can make a huge difference in company growth. Without having to worry about handling IT issues yourself, you’ll be able to focus solely on managing your company, knowing you have an excellent IT company to help with any issues that arise along the way.