IT management is a crucial part of any industry, and many employees often pitch in where they can to manage IT services and repair broken computers. However, full-time, dedicated tech support plays a crucial role in keeping your business running efficiently. Here are the top three reasons to consider bringing on an IT provider.
Reduced Risk of a Security Breach
Nearly 60% of all small businesses in recent years have had employee-related cyber breaches, which means that businesses need to spend more time training staff on internet security. But if technology is not your forte, and if you’re working in a field that isn’t very tech-related, such as law, it might not be apparent what changes you need to take to protect your security. That’s why having a provider with expertise in IT security is so crucial. They can back up your hard drive, monitor your database for potential corruptions, and perform regular security assessments to make sure your information is protected. You can be liable if client or customer information gets into the wrong hands, so it pays to protect yourself now.
Take Advantage of New Technology
IT management isn’t just about putting out virtual fires, though. Your tech support can also let you know about new technologies that are revolutionizing your industry and keep you up to date on the latest trends. You may not care about having the latest iMac for your office, and that’s okay. The IT management staff will keep abreast of the updates you do need to keep the business running smoothly. They’ll also suggest changes or systems that can give you an edge over your competition. To return to the legal example, your IT management team won’t pressure you to adopt an iMac, but they may help you onboard Zapproved’s Legal Hold Pro, which is a data preservation software for attorneys.
Spend More Time on Your Job
Ultimately, your IT consulting firm is there to manage your computer services so you don’t have to. Even if you and your staff spend fifteen minutes out of every day dealing with computer issues, that adds up to no less than 21 hours over the course of the year. Bringing in expert IT management is no different than bringing on an administrator, an HR director, or an accountant: it allows you to delegate tasks so that you can tackle the other parts of your job.
IT management includes an ongoing relationship between the provider and you, the company, so it’s important to choose a consultant that you trust. Always do your homework and make sure your consultants have the qualifications and experience to offer support.