Archive for April, 2017

Need Computer Support? Let IT Wizards Take Care of It For You

Written by Tiffiny Hladczuk. Posted in ITS Blog

business computer support

Every office these days is mostly run with the help of technology like computers, phones, tablets, the cloud, and other digital storage. However, this doesn’t mean that everyone in the office is as tech-savvy as one hopes. And even for the co-worker in the office who’s always on top of the new trends, there are some problems that only IT services can assist with. For any new system introduced to an office — whether it’s something like two-step verification or a total overhaul of how information is transmitted or stored — having business computer support and IT support is important for any office to run smoothly. Business computer support can also often extend to IT security, which is another necessary feature, with increased hacking and viruses being spread digitally.

Why Do We Need Business Computer Support?
Modern employees spend almost eight to 10 hours a day on their computers. Whether they’re a marketing firm employing social media, blogging, or new SEO tactics to promote a brand or service or someone simply entering a query into a search engine, we use the Internet and computers in almost every facet of our lives. Much of our data is saved on the cloud or on a server and if those systems should, for some reason, go down or become inaccessible, business computer support can be a lifesaver.

If something should go wrong with the computer itself, IT services are available to help troubleshoot. For new processes or systems, technical consultants can help walk first-time users through it and answer any questions as employees adjust. They can help reduce a great deal of frustration and negative feelings in the office and help a company conduct “business as usual” even when undergoing significant structural changes.

What’s the Deal With Cyber Security?
Cyber security continues to be a growing concern, as more of our personal information makes its way online. There are compliance mandates out there like PCI, HIPAA, and FISMA that make it a requirement for businesses to protect, keep track of, and control access to sensitive information, but accidents happen. For example, the federal government, which ought to have the highest levels of security, has suffered an almost 680% increase in cyber security breaches in just the last six years. And a recent survey showed that almost 90% of small businesses had a security breach in 2012. Around 97% of the 60 billion emails sent every day are spam and nine out of every 1,000 computers wind up being infected with spam.

Where’s the threat coming from? Unfortunately, between 75% and 80% of all malicious attacks actually come from the inside, not the outside. IT services can help keep companies stay on their toes with security auditing and penetration testing to see how the current IT infrastructure is working against cyber attacks. They can also advise new strategies for businesses to take to keep their information safe. For example, almost 80% of breaches are because of weak administrator passwords — if passwords can be made more secure and changed every few months, it could help slow down or stop the rate of cyber attacks. This is especially important if you have a high rate of turnover in your office — almost 60% of employees steal corporate data when they quit or if they’re let go.

As our world becomes ever more digitally oriented, the need for IT companies will also continue to grow. We need experts in the field advising us on the best security options, introducing new systems that can help us expand our businesses and improve our efficiency, and who can help keep staff up to date with new systems and protocol. Let an IT company take the wheel so that you can focus on the other aspects of your business.

Debunking 3 Common Myths About IT Compliance

Written by Tiffiny Hladczuk. Posted in ITS Blog

it compliance

When it comes to IT compliance, many times, it’s not as easy as one might think. Compliance mandates such as PCI, HIPAA and FISMA require businesses to protect, track and control access to sensitive information. Despite all that we know about IT services, there are still a surprising number of misconceptions being spread. Here are some common myths about IT compliance.

  1. Myth: Informing customers or patients about information breaches solves IT compliance problems.
    Recovering from a data breach is complicated and time consuming, especially considering that between 75% and 80% of all malicious attacks come from within an organization, not from an external threat. This makes it all the more necessary to use ethical hacking services such as IT consultation, security auditing, and penetration testing to evaluate your IT infrastructure thoroughly. It’s not uncommon for data breaches to cause businesses to lose thousands of dollars, but more importantly, data breaches can cause your business to lose valuable customers as well. That’s why it’s important to work with credit monitoring agencies, identity repair services, and other IT support services to help the affected parties recover from the damaging breach.
  2. Myth: Compliance=security.
    It would be nice if this were true, but in reality, just because your business is compliant does not mean it’s secure. Compliancy is more than simply checking off boxes on a list of rules and requirements. Security should always be treated as a priority and an ongoing process to protect data and information. A multi-layer defense is often the best approach for a business’ network security needs because it offers more than one level of protection. Once your full audit is completed,, you should schedule frequent scans to assure that your network is secure and that you’re still keeping up with compliancy regulations.
  3. Myth: Free scan tools can determine whether or not compliancy has been reached.
    While there are many websites available to assist in determining IT compliance, simply filling out a survey doesn’t actually do anything to protect you. You should strive to work with a vendor that employs a structured Information Technology Audit Framework, which CISAs (Certified information system auditors) follow when they conduct audits. The structural framework encompasses objectives, a process of validation and outcomes, and any corrective actions that need to be taken.

Ultimately, IT compliance is complicated, and you should consult a reputable IT consulting company if you have concerns. For more information about IT compliance, contact ITS Cares.